FAQ

Our research shows that placing the Chase-A-Lot devices in different rooms on a table or shelves is optimal. Even different levels of the home; spacing them out provides your dog more room to explore the sounds they will hear. When placing the devices, they should be facing the entrance to the room for proper detection of your dog.

The Chase-A-Lot units are designed to sense when your dog breaks the threshold of the room where the unit is placed. We recommend you place the Chase-A-Lot facing the entryway. Your dog will never know where the units are.

When you open the Chase-A-Lot app, you will see an Add Devices button.  Press this button to bring up the Wi-Fi connection options.  If there is a list of Wi-Fi connections, choose your SSID.  Enter the passphrase and press Add Devices.  After a few minutes, all your devices should be connected to your Wi-Fi.  The home screen will show you a total count of devices connected.  

* Your iOS device needs to be connected to the same 2.4GHz network you wish to use with your Chase-A-Lot system prior to Adding Devices.

Adding a third, fourth or more devices is easy!  At the home screen, press Add Devices.  Follow the prompts to connect to your Wi-Fi.  After a few moments waiting for the devices to negotiate, the home screen will appear and the total device count should show the total number of Chase-A-Lot devices on your network.

Confirm that you are connected to the same Wi-Fi network as the Chase-A-Lot. Wait up to 5 minutes for the app to connect.

If the app is still unable to connect, refer to the instructions for resetting your Chase-A-Lot device.

Run Add Devices again.  If the problem persists, Unplug and plug  3 times to reset the Wi-Fi settings.  Run Add Devices again.

There is no volume control on the Chase-A-Lot.  The sounds stored on the device are tuned to be interesting to a dog’s ear and are mixed in a proprietary way to include frequencies only dogs can hear.  Our research has allowed us to optimize this mix and a static volume setting.

To reset the Chase-A-Lot, unplug the units 3 times to reset the Wi-Fi settings.

You can update the Chase-A-Lot app via the Google Play or Apple store.  The Chase-A-Lot device will update its firmware when a new version is available.  You can force an update check on the device by cycling the power.

The Chase-A-Lot is designed for young active dogs under the age of 4.  This product is designed to take advantage of a young dog’s natural curiosity and energy levels.  Older dogs may not show interest.

We have tested the units outdoors using power banks to power the units. However the Playtime system is based on a wifi connection. If you do not have wifi signal, the system will not work. We are working on an outdoor units and may be available in the future. Current units are not made for outdoor use.

Chase-A-Lot is optimized to exercise your dog while no one is home.

Please feel free to reach out to us at support@spartandogcorp.com.